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FAQ
Frequently Asked Questions section for your an excellent way to provide clarity and address common concerns or inquiries from prospective students.
Frequently asked questions
Classes Plans
Beep Rewards
- 01Yes. We offer classes for Beginners, Intermediate, and Advanced students. If you're new to yoga, our beginner-friendly classes are the perfect place to start.
- 02A purchase plan is any class package, membership, subscription, or course bundle that provides access to our classes and services.
- 03Yes. Each plan has its own validity period, which is displayed at the time of purchase and in your account.
- 04In selected cases, expired plans may qualify for a one-time extension, and remaining credits may be transferable to a new purchase plan. Eligibility depends on the plan type and terms. Please contact support for review.
- 05You can often apply remaining class credits or an unused balance toward a new plan, but policies vary by plan type. To combine balances or transfer credits, contact support and provide your account and purchase info. We’ll review eligibility and apply any transferable credits.
- 06og in to your account and open a support ticket or email info@2yclub.com with: full name, account email, plan name, purchase date, and the request (extension, transfer, or rebate claim). Allow 3–7 business days for review.
- 07Yes. Our monthly membership plan is a 12-month contract (1 year) with consecutive monthly payments. The contract remains active for the full term unless otherwise approved under our suspension policy.
- 08Yes. Membership suspensions are available for documented overseas business travel or medical reasons. Maximum suspension period: Up to 3 months in total during the 12-month contract term. Required documents: Business travel: Employer letter or travel itinerary showing travel dates. Medical reasons: Doctor's note stating the recommended suspension period. Notice period: Please submit your request at least 7 days before the suspension start date whenever possible. To request a suspension, email info@2yclub.com or submit a support ticket with your account email, membership plan, requested suspension dates, and supporting documents.
- 09For approved suspensions: Membership billing will be paused during the suspension period. Any payments collected during an approved suspension will be credited or refunded according to our billing policy. Remaining class credits will be preserved. The original 12-month contract term remains unchanged and is not restarted. Membership access will automatically resume on the agreed return date. If your return date changes, please contact support to adjust access and billing. For exceptional circumstances requiring longer suspensions, requests may be reviewed on a case-by-case basis.
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